KV Factory is committed to a smooth delivery process with fast, secure, and dependable shipping. Each order is handled with care from preparation through dispatch and final delivery.

Watch Preparation Time: 1–2 business days
Delivery Time: 5–10 business days
Shipping Methods: DHL, EMS, UPS

1. Shipping Details

“Ready to Ship” orders are normally sent out within 24–48 hours after payment confirmation. After dispatch, delivery usually takes 5 to 10 business days, depending on your location and customs clearance timelines.
Please note that schedules may change during holidays, high-volume periods, or unexpected transit delays.

2. Order Tracking

Once your order leaves our facility, an email with tracking details will be sent to you. You can monitor the shipment in real time until it arrives at your address.

3. Shipping Methods

We work with reliable international express couriers to provide secure and efficient delivery. The final courier choice depends on your destination and the most dependable option available at the time of shipping.

4. Shipping Costs

Shipping fees are determined at checkout according to the destination country, package weight, and selected delivery method.
KV Factory occasionally offers free shipping promotions—be sure to watch for these special offers.

5. Packaging

Each watch is packed with care. Every timepiece is placed in its own box and then secured inside a protective shipping container so it arrives in excellent condition.

6. Multiple Items in One Order

If your order contains several items, they may be shipped separately from different fulfillment locations. In that case, each package will have its own tracking information.

7. Address Accuracy

Please make sure your shipping address is complete and correct. KV Factory is not responsible for delays or failed deliveries caused by inaccurate or incomplete address details.

8. Delivery Acceptance

We recommend that someone be available to accept the delivery. If no one is present when the courier arrives, a delivery notice may be left, or the carrier may arrange redelivery.

9. Order Cancellation & Modifications

Orders are processed promptly. As a result, cancellations or changes can only be made before shipment. Please contact our customer support team immediately if assistance is needed.