RETURN POLICY

Refund, Exchange & Repair Policies – KV Factory

KV Factory is dedicated to a refined buying experience from order to delivery. To keep every purchase clear and secure, the following terms apply to refunds, exchanges, and repairs.

1. Refund Policy

Eligibility

A refund request may be submitted within 14 days of the original purchase date, as long as:

  • The watch remains in original, unworn condition.
  • All tags, stickers, and protective films are still intact.
    (If any protective film has been removed, we cannot accept the return, as this violates our return policy.)
  • All original packaging is included, including boxes and manuals.
  • A valid proof of purchase (receipt or order confirmation) is provided.

Refund Process

  1. Reach out to our Customer Service team to start the return process and provide photos or videos of the watch.
  2. Once approved, repack the watch carefully together with all included materials.
  • Send it back with a trackable and insured courier, preferably a local shipping service or EMS.

After we receive and inspect the returned watch, your refund will be processed within 5 business days.
Refunds are issued through the original payment method.

2. Exchange Policy

Eligibility

An exchange for a different watch may be requested within 30 days of purchase if:

  • The watch is in original, unworn condition.
  • All tags, stickers, and protective films remain in place.
    (If protective film is removed, the exchange request must be denied.)
  • The original packaging, boxes, and manuals are included.
  • You provide valid proof of purchase.

Exchange Process

  1. Contact Customer Service to begin the exchange and indicate the model you want in return.
  2. After approval, return the watch by a trackable and insured shipping method
    (local courier or EMS only).
  3. Once inspected and approved, we will dispatch your replacement watch.
  • Any price difference will be charged or refunded accordingly.

3. Warranty & Repair Policy

Warranty Coverage

Every KV Factory watch includes a 2-year limited warranty, which covers:

  • Manufacturing defects
  • Mechanical malfunctions under normal usage

This warranty does not cover:

  • Damage from accidents
  • Misuse
  • Unauthorized repairs or modifications

Repair Process

  • If your watch requires warranty repair, please contact Customer Service for instructions.
  • For watches outside the warranty period, repair services are available for a fee. We will provide a quote upon request.
  • Pack the watch securely and send it through a trackable and insured shipping method (local courier or EMS recommended).
  • After receipt, our technicians will assess the watch and share an estimated repair timeline and cost (if applicable).
  • Repairs are carried out by qualified watch specialists, and your watch will be returned in working condition.

Policy Updates

These policies may be updated or adjusted over time. Please check the latest version on our official website or contact our Customer Service team for the most current instructions regarding refunds, exchanges, and repairs.

At KV Factory, your satisfaction remains our priority. If you have any questions or need assistance, we are here to help every step of the way.